about shipping cost

◆ Regular flights

◆ Cool flights (added to regular flight charges)

◆ About discount conditions for shipping
Free shipping on purchases over 7,000 yen (excluding tax).
* Products that are eligible for cool flights cannot be bundled with other products.

 
[Delivery company]
Yamato Transport

About payment

Types of payment methods

• Credit card (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shopify Pay

* It will be shipped after confirming your order.

Regarding delivery

Unless otherwise specified

Credit card payment → After confirming your order2Ships within business days.

Regarding the snack set,After confirming your order14It will be shipped within business days.

About consumption tax

All listed prices of products on this site include tax.

About returns

Please contact us as we will provide "refund / exchange" if the following conditions are met.

1. 1. Correspondence condition

If the item is damaged or soiled, or if it is different from your order, after the item arrives7In principle, we will respond if you contact us by phone or email within a day.

 2. Refund amount

We will refund the product price (tax included), shipping fee, and other expenses incurred by the customer in full.

* We will bear the return price of the item, so please send it by cash on delivery.

 3. 3. About exchange

In principle, we will respond even if you wish to exchange instead of refunding, but we may not be able to accept exchange due to the inability to arrange the same product. In that case, please note that it will be refunded.

■ About returned goods due to customer's convenience

Please note that we do not support "refunds / exchanges" for your convenience.

* Customer convenience refers to all cases except when the product is damaged or soiled, or when it is different from the order.

■ About refund days

After confirming the arrival of the returned item7We will transfer the money to your designated account within a day.